Business & Workflow Analysis
What needs to work better, and for whom?
Understand existing processes, uncover inefficiencies, define requirements, and identify practical opportunities for improvement.
I start with the people doing the work: what they need to accomplish, where information gets lost, and which constraints shape their decisions. The objective is a shared understanding of the problem before choosing a technical solution.
- Map workflows and information handoffs
- Clarify stakeholder needs and operational constraints
- Define priorities and measurable acceptance criteria